Refund policy

You have 30 days from the day you receive your order to return it for a full refund. You do not need to give a reason.

This is longer than the law requires. As a consumer in the EU or the UK you also have a statutory right to cancel within 14 days of receiving the goods. Our 30-day policy sits on top of that right and never replaces it.

How to return

Write to contact@klarcar.com with your order number. We reply within 1 working day with the return address and instructions. Please do not send anything back before you hear from us, as unannounced parcels can be lost in handling.

Condition

Items must come back complete and in a condition that lets us resell them. You are welcome to fit the dampers to test them - trying a product is not the same as using it, and testing does not void your return. Items that are damaged, cut or missing pieces may be refunded in part.

Return postage

If the item is faulty, damaged in transit, or not what you ordered, we cover the return postage and send you a prepaid label.

If you simply changed your mind, the return postage is yours to pay. We will tell you the expected cost before you send anything.

Refunds

Once your return arrives we inspect it and issue the refund within 3 working days, to the same payment method you used. Your bank usually takes another 5 to 10 days to show it. We refund the full price of the goods. The original shipping fee is refunded too when the return is due to a fault on our side.

Faulty items

If a product develops a fault, contact us with a photo. Legal guarantee periods apply in your country - 2 years in most of the EU. We will repair, replace or refund at no cost to you.

Cancelling before dispatch

If you change your mind before the parcel leaves us, email us and we will cancel and refund in full, usually the same day.